Job Openings
Below are the current positions FGI is looking to fill.
Position Overview: Customer Care (Volunteer)
Location: Remote
Commitment: 4-8 hours week/ 8 months (July 2025 – March 2026)
Start Date: July 31
Reports to: Director of Operations
ABOUT FGI:
Founded in 1998, the Facility Guidelines Institute (FGI) is a not-for-profit organization dedicated to developing codes and guidance for health and residential care facilities. We publish the FGI Guidelines for Design and Construction documents, used for planning, design, and construction of hospitals, outpatient facilities, and residential care and support facilities. We lead this effort by overseeing, maintaining, and continuous improvements to the entire four-year revision process, supporting research, and creating (except for EDAC guides) technical resources. All of these drive the development of safe and effective health care built environments. FGI partners with numerous organizations to develop practical, evidence-informed publications.
About the Role:
We are seeking a tech-savvy, detail-oriented, compassionate, and service-oriented Customer Care (volunteer) to help us provide exceptional support to our community. In this role, you will be the first point of contact for individuals seeking assistance, information, or guidance. This role is 100% email- and chat-based. Your empathy, patience, and communication skills will help ensure a positive experience for everyone we serve. This is an excellent opportunity for someone looking to gain marketable experience.
You’re Perfect for FGI If…
- • You approach work with optimism.
- • You are open to learning new technology.
- • You have strong problem-solving abilities and keen attention to detail.
- • You are compassionate and easily uphold a friendly, respectful, and inclusive tone in all communications.
- • You champion excellent customer service, making sure every customer who reaches out receives the support they need.
- • You are skillful at resolving concerns or directing individuals to the appropriate resources.
- • You are flexible, ready to support our customers as FGI launches a new platform, and interested in educating them effectively to help them quickly get up to speed on our exciting new tools.
- • You strive to make sure all messaging aligns with brand voice, style, and messaging guidelines.
- • You effectively maintain records of interactions and follow up as needed.
- • You are comfortable with giving and receiving feedback.
- • You are self-motivated, organized, and able to work independently or as part of a team.
- • You are eager to learn and contribute to an expanding nonprofit.
- • You ideally have one year of experience supporting online businesses in customer care/service capacity.
Pluses:
- • You are tech-savvy and wear it as a badge of honor.
- • You have 2+ years of experience with customer care (education, volunteer, or professional).
- • You have worked with customer relationship management platforms (CRMs).
- • You have prior knowledge of the FGI Guidelines for Design and Construction documents.
- • You have experience in the health care design and construction industry.
What You’ll Gain:
- • Hands-on experience in customer care
- • Mentorship and feedback from experienced professionals
- • An expanded portfolio with real-world projects in the nonprofit sector
- • A chance to make a meaningful impact through your kindness and eagerness to help
- • A letter of recommendation and professional references upon successful completion of the volunteer term
- • A LinkedIn recommendation with applicable skill endorsements upon successful completion of the volunteer term
- • A flexible work schedule to accommodate your availability
FILL OUT THIS FORM TO APPLY TO THE CUSTOMER CARE VOLUNTEER POSITION.
Equal Opportunity Statement:
FGI is an Equal Opportunity Employer. Employment opportunities at FGI are based on one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and gender identity), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.
Position Overview: Digital Content Coordinator (Volunteer)
Location: Remote
Commitment: 4-8 hours week/ 8 months (July 2025 – March 2026)
Start Date: July 31
Reports to: Director of Operations
ABOUT FGI:
Founded in 1998, the Facility Guidelines Institute (FGI) is a not-for-profit organization dedicated to developing codes and guidance for health and residential care facilities. We publish the FGI Guidelines for Design and Construction documents, used for planning, design, and construction of hospitals, outpatient facilities, and residential care and support facilities. We lead this effort by overseeing, maintaining, and continuous improvements to the entire four-year revision process, supporting research, and creating (except for EDAC guides) technical resources. All of these drive the development of safe and effective health care built environments. FGI partners with numerous organizations to develop practical, evidence-informed publications.
About the Role:
We are seeking a tech-savvy and detail-oriented Digital Content Coordinator (volunteer) to help maintain and enhance our websites and assist with other technical needs. The person in this role will create and update digital content to supplement contracted web development services. It is ideal for someone with a passion for the online space and who enjoys connecting the dots for people, whether it be web design and content management, or in new platforms you haven’t had the opportunity to geek out on yet. You’ll play a key role in ensuring our online presence is engaging, up-to-date, and aligned with our mission. This is an excellent opportunity for someone looking to gain marketable experience and contribute to the creation of high quality and safe environments for all people who access health care.
You’re Perfect for FGI If…
- • You are tech-savvy and wear it as a badge of honor.
- • You can easily update and manage website content using content management systems (CMS).
- • You can assist in designing and formatting new pages or blog posts.
- • You know WordPress and can troubleshoot minor technical issues and ensure website functionality.
- • You have experience in optimizing content for SEO and accessibility.
- • You feel comfortable working with different departments to implement design and content updates.
- • You are flexible and understand that this role may also help support other technical needs (e.g., podcast, CRM, LMS, social posts, email marketing, MS365).
- • You approach work with positivity and high energy.
- • You have experience monitoring site performance and are comfortable making data-driven suggestions to improve user experience on the website.
- • You are comfortable with giving and receiving feedback.
- • You are self-motivated, organized, and able to work independently or as part of a team.
- • You are eager to learn and contribute to an expanding nonprofit.
Pluses:
- You know your way around Google Analytics (GA4); that would be the cherry on top!
- You have 2+ years of experience with WordPress (student, volunteer, or professional).
- You know other platforms like MailerLite, HubSpot, LinkedIn, and learning management systems.
- You have prior knowledge of the FGI Guidelines for Design and Construction documents.
- You have experience in the health care design and construction industry.
What You’ll Gain:
- Hands-on experience managing a live WordPress site
- Mentorship and feedback from experienced professionals
- An expanded portfolio with real-world projects in the nonprofit sector
- A chance to make a meaningful impact through your kindness and eagerness to help
- A letter of recommendation and professional references upon successful completion of the volunteer term
- A LinkedIn recommendation with applicable skill endorsements upon successful completion of the volunteer term
- A flexible work schedule to accommodate your availability
FILL OUT THIS FORM FOR THE DIGITAL CONTENT ORDINATOR VOLUNTEER POSITION.
Equal Opportunity Statement:
FGI is an Equal Opportunity Employer. Employment opportunities at FGI are based on one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and gender identity), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.
Position Overview: Copywriter (Volunteer)
Location: Remote
Commitment: 4-8 hours week/ 8 months (July 2025 – March 2026)
Start Date: July 31
Reports to: Director of Operations
ABOUT FGI:
Founded in 1998, the Facility Guidelines Institute (FGI) is a not-for-profit organization dedicated to developing codes and guidance for health and residential care facilities. We publish the FGI Guidelines for Design and Construction documents, used for planning, design, and construction of hospitals, outpatient facilities, and residential care and support facilities. We lead this effort by overseeing, maintaining, and continuous improvements to the entire four-year revision process, supporting research, and creating (except for EDAC guides) technical resources. All of these drive the development of safe and effective health care built environments. FGI partners with numerous organizations to develop practical, evidence-informed publications.
About the Role:
We are seeking a creative and dynamic Copywriter (volunteer) to support our efforts in writing and editing compelling copy for our diverse audiences of professionals in the health care design industry. The ideal candidate has the ability to translate complex technical information into appealing brand and product stories. We have many exciting new products launching soon and the individual in this role will be creating engaging content to build excitement about our brand and promote our mission. This is an excellent opportunity for someone looking to gain hands-on experience in storytelling, brand communication, and digital marketing in a mission-driven nonprofit.
You’re Perfect for FGI If…
- • You are compassionate, present, and love to smile and laugh.
- • You approach work with positivity and high energy.
- • The idea of taking the lead on approved content development excites you, whether it is blog articles, social media posts, podcasts, newsletters, or website copy.
- • You have a passion for storytelling.
- • Your writing and editing skills are top-notch.
- • You can work independently and are obsessed with meeting deadlines.
- • You can ensure all content aligns with brand voice, style, and messaging guidelines.
- • You don’t mind doing a little analysis to see how people are responding to your content.
- • You are comfortable with giving and receiving feedback.
- • You are self-motivated, organized, and able to work independently or as part of a team.
- • You are eager to learn and contribute to an innovative and growing nonprofit.
- • You ideally have one year of experience supporting online businesses in a copywriting or content-creation capacity.
- • You will share examples of your copywriting.
Pluses:
- • You have a basic understanding of writing for search engine optimization (SEO) and content strategy principles.
- • You have worked with email marketing platforms (MailerLite is a plus!).
- • You know your way around Google Analytics (G4); that would be the cherry on top!
- • You have 2+ years of experience in copywriting or a related field (education, volunteer, or professional).
- • You have prior knowledge of the FGI Guidelines for Design and Construction documents.
- • You have experience in the health care design and construction industry.
What You’ll Gain:
- • Real-world experience in content marketing and digital strategy
- • Mentorship and feedback from experienced professionals
- • An expanded portfolio with real-world projects in the nonprofit sector
- • A chance to make a meaningful impact through your kindness and eagerness to help
- • A letter of recommendation and professional references upon successful completion of the volunteer term
- • A LinkedIn recommendation with applicable skill endorsements upon successful completion of the volunteer term
- • A flexible work schedule to accommodate your availability
FILL OUT THIS FORM TO APPLY TO THE COPYWRITER VOLUNTEER POSITION.
Equal Opportunity Statement:
FGI is an Equal Opportunity Employer. Employment opportunities at FGI are based on one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and gender identity), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law
Position: Learning & Development Lead (Volunteer)
Organization: Facility Guidelines Institute (FGI)
Location: Remote (United States)
Reports to: Director of Education
Position Type: Volunteer
Time Commitment: 4 Hours / Week
Ideal Start Date: May 15th, 2025
Position Overview:
We are seeking a highly motivated, experienced, and creative Lead Instructional Designer to develop e-learning materials for our diverse audience of professionals in the health care design industry.
As part of the education team, you will contribute to the development of digital content for instructor-led training (ILTs), multi-media interactive e-learning courses, and educational resources that align with our organizational goals.
As the Lead Instructional Designer for the volunteer team, you will also partner with the volunteer team by providing an added layer of mentorship and support towards successful project completion. This is an excellent opportunity for someone looking to gain and expand their experience in instructional design and educational content creation in a non-profit setting.
Key Responsibilities:
- Learning & Development Content Creation:
- • Develop engaging and educational materials (e.g., e-learning modules, lesson plans, and worksheets) for our strategic education program.
- • Design and edit e-learning content for our training programs, instructional guides, and online courses.
- • Ensure content is clear, concise, engaging, and aligned with the needs of diverse learners.
- Research & Analysis:
- • Analyze feedback from program participants to continuously improve and update educational materials.
- • Engage with industry professionals and FGI staff to indentify educational needs.
- Collaboration:
- • Work closely with Education Consultant and Learning & Development volunteer team to ensure content meets organizational needs, goals, and timelines.
- • Partner with the volunteer team by providing an added layer of mentorship and support towards successful project completion.
- • Gain insight from stakeholders within FGI (including the CEO, VP of Content and Outreach, Managing Editor, and Associate Editors) on content needs.
- • Participate in brainstorming sessions and contribute ideas for new learning initiatives.
- Multimedia Development:
- • Create and edit multimedia elements such as videos, audio recordings, and interactive tools to enhance learning experiences.
- • Assist in developing digital tools or interactive elements (e.g., quizzes, simulations) to engage learners.
- Content Review & Evaluation:
- • Review and test learning materials for quality, usability, and effectiveness.
- • Gather feedback from learners and FGI staff to ensure continuous improvement.
Qualifications:
- Essential Qualifications:
- • Previous experience in content creation, instructional design, or a related field (volunteer or professional).
- • Strong communication and interpersonal skills, with the ability to collaborate across departments.
- • Excellent written and verbal communication skills.
- • Advanced proficiency in Microsoft PowerPoint.
- • Intermediate proficiency with Microsoft Office Suite and Dropbox.
- • Ability to work independently and meet deadlines.
- Preferred Qualifications:
- • Experience with Learning Management Systems (LMS) and/or e-learning software (e.g., Articulate, Captivate) is a plus.
- • Design skills within content creation programs (e.g., Adobe Creative Suite, Canva, or similar tools) is a plus.
- • Prior knowledge of the FGI Guidelines for Design and Construction documents.
- • Experience in the health care design and construction industry.
- Attributes:
- • Passionate about adult learning methodologies, development, and social impact.
- • Self-motivated, proactive, and open to feedback.
- • Strong attention to detail and a commitment to producing high-quality work.
Benefits:
- • Expand your hands-on experience in Learning & Development and content creation within a mission-driven organization.
- • Opportunity to collaborate with a diverse team of professionals and volunteers.
- • Expand your portfolio with real-world projects in the education and non-profit sectors.
- • Gain experience and exposure to mentoring and leading volunteers.
- • Receive a letter of recommendation and professional references upon successful completion of the volunteer term.
- • Receive a LinkedIn recommendation with applicable skill endorsements upon successful completion of the volunteer term.
- • Flexible work schedule to accommodate your availability.
FILL OUT THIS FORM TO APPLY TO THE LEARNING & DEVELOPMENT LEAD (VOLUNTEER)
Equal Opportunity Statement:
FGI is an Equal Opportunity Employer. All qualified applicants will receive consideration for the volunteer position without regard to race, age, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability, in accordance with the applicable law.
Position: Instructional Designer (Volunteer)
Organization: Facility Guidelines Institute (FGI)
Location: Remote (United States)
Reports to: Director of Education
Position Type: Volunteer
Time Commitment: 4 Hours / Week
Ideal Start Date: May 15th, 2025
Position Overview:
We are seeking a highly motivated, experienced, and creative Instructional Designer to develop e-learning materials for our diverse audience of professionals in the health care design industry. As part of the education team, you will contribute to the development of digital content for instructor-led training (ILTs), multi-media interactive e-learning courses, and educational resources that align with our organizational goals. This is an excellent opportunity for someone looking to gain and expand their experience in instructional design and educational content creation in a non-profit setting.
Key Responsibilities:
- Learning & Development Content Creation:
- • Develop engaging and educational materials (e.g., e-learning modules, lesson plans, and worksheets) for our strategic education program.
- • Design and edit e-learning content for our training programs, instructional guides, and online courses.
- • Ensure content is clear, concise, engaging, and aligned with the needs of diverse learners.
- Research & Analysis:
- • Analyze feedback from program participants to continuously improve and update educational materials.
- • Engage with industry professionals and FGI staff to identify educational needs.
- Collaboration:
- • Work closely with Education Consultant and Learning & Development volunteer team to ensure content meets organizational needs, goals, and timelines.
- • Gain insight from stakeholders within FGI (including the CEO, VP of Content and Outreach, Managing Editor, and Associate Editors) on content needs.
- • Participate in brainstorming sessions and contribute ideas for new learning initiatives.
- Multimedia Development:
- • Create and edit multimedia elements such as videos, audio recordings, and interactive tools to enhance learning experiences.
- • Assist in developing digital tools or interactive elements (e.g., quizzes, simulations) to engage learners.
- Content Review & Evaluation:
- • Review and test learning materials for quality, usability, and effectiveness.
- • Gather feedback from learners and FGI staff to ensure continuous improvement.
Qualifications:
- Essential Qualifications:
- • Previous experience in content creation, instructional design, or a related field (volunteer or professional).
- • Strong communication and interpersonal skills, with the ability to collaborate across departments.
- • Excellent written and verbal communication skills.
- • Advanced proficiency in Microsoft PowerPoint.
- • Intermediate proficiency with Microsoft Office Suite and Dropbox.
- • Ability to work independently and meet deadlines.
- Preferred Qualifications:
- • Experience with Learning Management Systems (LMS) and/or e-learning software (e.g., Articulate, Captivate) is a plus.
- • Design skills within content creation programs (e.g., Adobe Creative Suite, Canva, or similar tools) is a plus.
- • Prior knowledge of the FGI Guidelines for Design and Construction documents.
- • Experience in the health care design and construction industry.
- Attributes:
- • Passionate about adult learning methodologies, development, and social impact.
- • Self-motivated, proactive, and open to feedback.
- • Strong attention to detail and a commitment to producing high-quality work.
Benefits:
- • Expand your hands-on experience in Learning & Development and content creation within a mission-driven organization.
- • Opportunity to collaborate with a diverse team of professionals and volunteers.
- • Expand your portfolio with real-world projects in the education and non-profit sectors.
- • Receive a letter of recommendation and professional references upon successful completion of the volunteer term.
- • Receive a LinkedIn recommendation with applicable skill endorsements upon successful completion of the volunteer term.
- • Flexible work schedule to accommodate your availability.
FILL OUT THIS FORM TO APPLY TO THE INSTRUCTIONAL DESIGNER (VOLUNTEER)
Equal Opportunity Statement:
FGI is an Equal Opportunity Employer. All qualified applicants will receive consideration for the volunteer position without regard to race, age, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability, in accordance with the applicable law.
